You can use our rules engine to change a SKU, based on the status of an order. This will prevent inventory returning to your Accounting solution. We recommend mapping to a non inventory part.
How should I prepare?
Create a non inventory item in your Accounting solution. Apply the appropriate income accounts.
How do I add the rule?
Your website SKU should match your QB item name. In this example, we will match all SKUs to the QB item name ABC. Here are the steps:
- Login to our software.
- Hover over the gear box and click rules engine.
- Click add new rule.
- Add a rule like this one:
How do I set-up a product?
In QB, go to your products and services list. Add a new non-inventory item and a refund account: