Frequently Asked Questions Cancelling my Account

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Q: WHAT ACCOUNTING SYSTEMS DO YOU INTEGRATE?
A: Our solution integrates with QB Online, QB Desktop (Pro, Premier, Enterprise, Wholesale & Manufacturing, Cloud) and Xero. To integrate with QB Online, visit Cloud Cart Connector. For Desktop, visit Connex for QuickBooks. For Xero, visit Connex for Xero. We can easily transfer your account between systems at no additional cost.

 

Q: I HAVE TOO MANY ORDERS. CAN YOUR SOLUTION SUMMARIZE THEM?
A: Our tool can create a daily order by grouping line items by SKU and by price. The solution will aggregate total shipping, tax, and discounts. For more info of Cloud Cart users, please read this article. For Connex for QB users, read this guide and Xero customers can read this one.

 

Q: CAN YOU PLACE MY ACCOUNT ON HOLD?
Please respond to this email. We can put your account on hold and turn off your sync.

 

Q: CAN YOU REDUCE MY MONTHLY PAYMENT?
A: Please contact us with your yearly order volume and we can discuss pricing.

 

Q: I WAS UNABLE TO GET THE SOLUTION TO WORK. CAN YOU HELP ME?
A: Please respond to this email and detail your problem. Please specify your user name and the solution that you used, like Connex for QuickBooks.

 

Q: I AM SWITCHING CARTS OR SHIPPING SOLUTIONS. IS YOUR SYSTEM COMPATIBLE?
A: All of our tools are compatible with the same systems. To see a full list, please visit our site.
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