Demo, Pricing, Purchase, Refund Policy and Trial FAQ


Free Trial

Q: Do you offer a trial?

A: Yes. We offer a 14-day, fully functional trial during which can sync up to 500 orders. No credit card or purchase necessary. Visit the Cloud Cart Connector web portal and sign in with your Intuit account. Then, pair your company file. On the My Connections page, choose your connection and follow the on-screen instructions. For more info on starting a trial, please read our getting started guide.


Billing & Pricing

Q: How do I subscribe?

A: Visit our online store and choose one of our plans. We offer packages for 6,000 orders up to an unlimited plan, multiple connected platforms, and more.

Q: How often am I billed?

A: You are billed monthly, twenty-four hours after your initial purchase. If you need billing to start at another time, please contact us.

Q: What is JMA Web Technologies' refund policy?

A: If you cancel your account you will not be charged again, but you are responsible for charges already incurred up until your cancellation. We have a thirty-day refund policy.



Q: May I see a demo of your software?

A: Certainly! We have integration specific integration videos at our corporate site under platforms. If you need a live demo, please contact us directly to schedule a demo.

Q: Do you have a demo QuickBooks account we can use?

A: We recommend signing up for a 30-day free trial of QuickBooks Online, then reading our QuickBooks Online instructions. Several of our compatible solutions are hosted or you can download trials. To set up a solution, read our solution guide.


Features & Function

Q: How often does the Cloud Cart Connector sync run?

A: Cloud Cart Connector will automatically sync orders once every hour. In addition, Cloud Cart will sync inventory and/or order from QuickBooks every fifteen minutes. You can adjust this time to every 30, 60, or 120-minutes, or once per day, in the Cloud Cart Connector account settings. 

Q: How do I perform a manual sync and historical order sync?
A: Cloud Cart Connector can import historical orders or change existing orders. Cloud Cart allows you to sync up to thirty days back. As a trial user, you may only sync five hundred orders during a seven-day period. Once you purchase, you may sync as far back as you want.
Q: How do I view the Transaction Log?
A: The Transaction Log is an activity log of everything that Cloud Cart Connection is syncing. The log will display sync failures and successes. These can be found in the Transaction Log of your Cloud Cart account.

Q: How does Cloud Cart Connector match products and SKU's (stock-keeping-units)?

A: Cloud Cart Connector matches the product SKU and the QuickBooks item name or QuickBooks SKU. If you need to change the mapping, please read this guide. For our recommendations on organizing SKUs, read this guide. Cloud Cart will create new products if it cannot find a match.

Q: How does Cloud Cart Connector match customers?

A: Cloud Cart can match customers by their name, company, selling channel, or a single customer for all orders. For more information, please click here.

Q: Is it possible to sync inventory from QuickBooks to my e-commerce solution?
A: Yes, it is possible to sync inventory from QuickBooks to your online store via Cloud Cart Connector. To enable this feature, the products must first exist on your website. The QuickBooks item name or SKU field should match the product SKU in your store. This article describes syncing inventory from QuickBooks to your online store.
Q: Is it possible to sync orders from QuickBooks to my e-commerce solution?
A: Yes, it is possible to sync orders from QuickBooks to your e-commerce solution via Cloud Cart Connector. To see a list of solutions where Cloud Cart can sync orders, visit our features page. To read a quick start on syncing orders, please click here. 
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