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This error occurs when our system cannot match line items on the order to line items in QuickBooks. We create a dummy item called unknown_do_not_delete when our system can neither match not create a new item. When this is removed and nothing can be created, orders will fail. Here are the steps to resolve this issue:

  1. Open QB.
  2. On the home page, go to items and services located on the top right.
  3. Add a new non-inventory item called unknown_do_not_delete and another non-inventory item called discount. Do not delete this items, ever.
  4. Run the Intuit Sync Manager.
  5. Contact us to resync the order.
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