Inventory Troubleshooting

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Troubleshooting

If the inventory sync has failed to work, follow these steps:

  1. On the Cloud Cart configure page, click the inventory tab. Adjust the dates to a few days ago. This will cause previous updates to inventory to sync with your website:
  2. The product SKU in your store must match the QB name field. We cannot match the QB SKU field to the Shopify SKU field.
  3. In QB, update some items. Do an inventory adjustment or update a description. When the sync runs every fifteen minutes, you'll see an update in your store.
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