Can I sync a cancelled Amazon order to QB?
If there is a matching order in QB to cancel, then our software will sync a refund receipt or credit memo to QuickBooks. If there is no cancelled order in QB, then no sync will occur for two reasons:
- When Amazon sends us a cancelled order, there are no dollar amounts or customer information. Therefore, Cloud Cart cannot make an order in QuickBooks and cancel it.
- If Cloud Cart synced a refund, then you would owe the customer money instead of negating an order.