Order 0 has failed to export into QuickBooks. You must select a product/service or an account for each split line with either an amount or a billable customer.

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Introduction

It is possible, in rare circumstances, that your QuickBooks products have no income accounts. This will cause orders to fail to sync. This error usually happens when you add shipping or discounts as a line item. We have seen errors where products have no income accounts.

Adding Income Accounts

If you are adding shipping as a line item, here are the steps:

  1. In QuickBooks, click the gear box and click products and services.
  2. Search for your shipping item. It could say USPS, FedEx, UPS or shipping:
  3. Double click the item.
  4. Ensure that the income account has a value:

If you are adding shipping to the QuickBooks Online shipping field, follow these steps:

  1. In QuickBooks, click the gear box and click account and company settings.
  2. Click the advanced tab.
  3. Under chart of accounts, ensure that the shipping and discounts box have a value: 
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