Refund Discrepancy 



A refund discrepancy should come into Quickbooks as a discount and our tool applies no quantity to it. If the refund_discrepancy item has a quantity, Quickbooks rejects it.

Error Message:

Error 3060 : While trying to Add a(n) CreditMemo with name or order number of 123456, QB responded There was an error when converting the quantity "1" in the field "item quantity". QuickBooks error message: You cannot set the quantity for items of this type. 

How do I resolve the issue with syncing a refund discrepancy?

In Quickbooks, rename that item. Create a new item with the same name, but make its type non inventory. Then resync the failed transaction.

How do I resync the failed transaction?

1. Login to Cloud Cart (or Connex for Quickbooks), click configure at My Connections.  

2. Click 'Sync Manually to QuickBooks'

3. Adjust the date range, or enter a comma separated list of order numbers or IDs

4. Click Sync Now


Have more questions? Submit a request
Powered by Zendesk