Internal Server Error Shipping Field

Follow

If you use the QuickBooks Online shipping field at the bottom of the order, you may see this error in your log:

Order 2 has failed to export into QuickBooks. Business Validation Error: Unexpected Internal Error. (-30004)

Enable Discount or Shipping Field

Confirm that you have enabled these fields:

  1. Log into QuickBooks.
  2. Go to the gear box.
  3. Click account and settings.
  4. Click sales.
  5. Enable the discount or shipping fields.

Your shipping item needs an income account and you may add one by following these steps:

  1. Log into QuickBooks.
  2. Go to the gear box.
  3. Click account and settings.
  4. Click advanced.
  5. Under chart of accounts, ensure the discount and shipping items have an income account: income.png
  6. Make sure the account types are income accounts: income.jpg

Is there a workaround?

You may disable using the shipping field:

  1. Login to Cloud Cart.
  2. Click configure.
  3. Expand the advanced area.
  4. Disable the use QBO shipping field.
  5. Click sync now.

You can add a rule to map everything to shipping:

  1. Go to our rules engine.
  2. Add this rule.

 

Have more questions? Submit a request
Powered by Zendesk