Getting Started with ShipStation



Cloud Cart Connector can sync orders from ShipStation to QuickBooks and vice versa. This article guides you through the set-up.

Connect to ShipStation

You must obtain an API key and API secret from ShipStation. Here are the steps:

  1. Log into ShipStation.
  2. On the top right, click the gear icon
  3. On the Left click account> API Settings  
  4. If you don't see the keys, click regenerate API Keys.
  5. Login to with your Intuit account.
  6. On the my connections page, choose ShipStation.
  7. Enter your API key and API secret.
  8. Leave the URL as
  9. Click submit.

How do I export shipped orders only?

By default, Cloud Cart Connector will sync orders as soon as they are created in ShipStation. If you want Cloud Cart to insert the tracking number and date onto orders, you need to export shipped orders. Here are the steps: 

  1. Log into your Cloud Cart account and click Configure under your existing ShipStation connection.
  2. Expand the Sync Manually to QuickBooks tab.
  3. In the Order Statuses to Export field, enter shipped.
  4. Click Sync Now.

Send Orders from ShipStation to QuickBooks

This is the default behavior of our solution. Expand the Tasks tab to verify the Sync Direction is Sync Orders to QuickBooks.



Send Orders from QuickBooks to ShipStation

Cloud Cart Connector requires a special address format to process orders. For more info, read this KB. To set up the sync, follow these steps:

  1. Log into your Cloud Cart account and click Configure under your existing ShipStation connection.
  2. Expand the Tasks tab.
  3. Make sure only Sync Orders from QuickBooks is listed under Sync Direction
  4. Expand the Sync Manually from QuickBooks tab.
  5. Adjust the times for orders from QuickBooks.
  6. Click Sync Now.

Here is an example order. Note that the dimensions and weight are prepopulated based on the SKUs in the order. To prepopulate shipping information, you can use an automation rule:

  1. On the top right, click the gear
  2. On the left, click automation rules
  3. See this sample

For more info on automation rules, please contact ShipStation. You can set up rules based on an SKU or total quantity.

Split Orders

When splitting orders in ShipStation, the user has an option to fill out the amount paid fields for the new order which is being created:
Make sure that the amount paid and order total fields are the same, so Cloud Cart Connector can create payments.


I am syncing Channel Advisor with ShipStation. Can I still exclude sales by channel?

You must set-up a rule and compare the ShipStation warehouse field, instead of the store name. Channel Advisor bundles all sales into a single store. Here are the steps:

  1. Go to the Cloud Cart rules engine.
  2. Add this rule and replace the map from with the selling channel name to exclude: rule.png
  3. Click submit.


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