There was an issue logging into your website



There are numerous reasons why your website login could fail. They include the website being offline, your URL being incorrect, or you're using the admin user name password instead of the API information. This article guides you through common mistakes with authentication.

General Causes

If you do not see your connection name listed, try these steps:

  • Check the URL of your website. Is the site available?
  • Are you using the right user name and password? Try logging into your website.



  • Are you are entering your Authorize.NET API Login and Transaction Key? Do not enter your merchant account's user name and password.
  • Did you enable the API under the Authorize.NET settings area? Creating the login and key will not do it. Under settings, click transaction details API and enable it.


  • Did you enter the sub-domain or app name of your Infusionsoft account? Do not enter the entire URL or your Infusionsoft username.
  • Did you obtain the API key, located in the admin > settings > application area of your Infusionsoft account? The password is about twenty characters and looks like ff471495cf2927146651bd03f080b411.


  • Make sure you go to System > Web Services > SOAP/XML-RPC Users and create a new user name and password.
  • Make sure you have selected resource access custom and selected all the boxes.
  • Try adding /index.php/api/xmlrpc to the end of your URL.



  • Did you install the plugin?
  • Did you enable the feed?
  • Did you do a find and replace all for the phrase replace in the file?



  • Are you using the API keys? Don't use your user name and password for ShipStation to pair the connection.


  • Did you enter a website URL with your store name, like
  • Are you using a store admin user name and password?


  • Make sure you're using the key and secret key, instead of your admin login.
  • Make sure that your site has an SSL certificate. Open a new browser and enter https:// before your website name. If it redirects to http, then your SSL is broken.
  • Make sure that products exist in your WooCommerce store.
  • Make sure that your keys belong to an admin user.
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