You have no items or one or more of your amounts is not associated with an item. Please enter an item.


This error occurs when our system cannot match line items on the order to line items in QuickBooks. We create a dummy item called unknown_do_not_delete when our system can neither match not create a new item. When this is removed and nothing can be created, orders will fail. Here are the steps to resolve this issue:

  1. Open QB.
  2. On the home page, go to items and services located on the top right.
  3. Add a new non-inventory item called unknown_do_not_delete and another non-inventory item called discount. Do not delete this items, ever.
  4. Run the Intuit Sync Manager.
  5. Contact us to resync the order.
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